IT Technical Support Engineer
Location
Enstone, England, United Kingdom
Department
Information Technology
Job Type
Full-Time
Experience
Entry Level
Job Description
Alpine has an exciting opportunity to join the team as an IT Technical Support Engineer.
Reporting to the IT Technical Support Team Leader, you will be a key point of contact for escalations from our IT Service Desk Technicians, while also providing 3rd Line support to the wider team. This role encompasses the implementation, management, maintenance, and support for a vast majority of our systems, including onsite servers, clients, and cloud resources.
The Role
You will monitor and maintain operational and performance levels across all Microsoft platforms, provide 3rd line support for escalated incidents, and proactively identify shortfalls or potential problems, responding to system-generated alarms.
Additionally, you will identify business benefits/requirements using technical solutions, train and mentor colleagues on new and existing technologies, and prioritise workloads, recording and updating incidents within the Incident Management System.
Other Key Aspects Of The Role
The Person
The ideal candidate will be enthusiastic, dynamic, and responsible with a strong desire to succeed. Exceptional customer service skills, a strong team ethic, a can-do attitude, the ability to work under pressure, a positive personality, and excellent communication skills are essential.
We are looking for someone with technical knowledge and experience in:
Alpine F1 Team strives to be diverse and inclusive—a place where we can all be ourselves. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are committed to making a consistent, top‑down effort to be role models for what diversity, inclusion, and belonging mean in society.
Reporting to the IT Technical Support Team Leader, you will be a key point of contact for escalations from our IT Service Desk Technicians, while also providing 3rd Line support to the wider team. This role encompasses the implementation, management, maintenance, and support for a vast majority of our systems, including onsite servers, clients, and cloud resources.
The Role
You will monitor and maintain operational and performance levels across all Microsoft platforms, provide 3rd line support for escalated incidents, and proactively identify shortfalls or potential problems, responding to system-generated alarms.
Additionally, you will identify business benefits/requirements using technical solutions, train and mentor colleagues on new and existing technologies, and prioritise workloads, recording and updating incidents within the Incident Management System.
Other Key Aspects Of The Role
- Creating and maintaining documentation to support the current infrastructure and services.
- Adhering to ITIL Change and Release Management Processes
- Liaising with and managing 3rd party suppliers
- Assisting colleagues with day-to-day technical challenges
The Person
The ideal candidate will be enthusiastic, dynamic, and responsible with a strong desire to succeed. Exceptional customer service skills, a strong team ethic, a can-do attitude, the ability to work under pressure, a positive personality, and excellent communication skills are essential.
We are looking for someone with technical knowledge and experience in:
- Active Directory Domain Services (ADUC/DNS/DHCP/CA/GPO)
- Windows Server
- Windows Client management
- Microsoft 365 & Office 365 Services and Administration
- Microsoft Exchange
- Intune
- PowerShell
- Linux
- Networking and Wireless Technologies
- Microsoft Endpoint Manager (Configuration Manager/SCCM)
- Virtualisation using VMware vSphere
- Virtual Desktop Infrastructure using VMware Horizon.
Alpine F1 Team strives to be diverse and inclusive—a place where we can all be ourselves. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are committed to making a consistent, top‑down effort to be role models for what diversity, inclusion, and belonging mean in society.