IT Service Desk Technician

Alpine has an exciting opportunity to join the team as an IT Service Desk Technician.

Reporting to the IT Service Desk Team Leader, you will be a vital part of our IT Department, providing dedicated 1st and 2nd line support to the entire Formula One Team. This hands-on role involves managing end-user devices, user accounts, and supporting a wide range of IT services and events across the business.

The Role

You will be responsible for staffing the IT Service Desk during working hours, ensuring prompt and professional support to team members. You’ll manage hardware assets, coordinate with third-party suppliers for upgrades and support incidents, and oversee the onboarding and offboarding processes for new starters and leavers.

Other Key Aspects Of The Role Include

• Installation and administration of user hardware and software
• Administration of Microsoft 365 and Office services
• Support for on-site team and marketing events
• Setup and support for meetings and video conferencing
• Creating and maintaining documentation to support IT operations
  
  

You’ll play a key role in ensuring smooth day-to-day IT operations and contribute to the continuous improvement of our service delivery.

The Person

We’re looking for an enthusiastic, dynamic, and responsible individual with a strong desire to succeed and grow within the team. You should have a passion for delivering exceptional customer service, a positive attitude, and the ability to thrive under pressure.

Key Attributes Include

• Strong team ethic and a can-do attitude
• Excellent communication and sound written skills
• Willingness to learn new skills and progress professionally
  
  

You Should Have Experience And Working Knowledge Of

• Microsoft Windows 10/11 installation and support
• Microsoft Office Suite
• Microsoft 365 Services (Teams, Exchange, Admin Portal)
• Desktop and laptop hardware
• Microsoft Active Directory
• Microsoft Endpoint Manager: Configuration Manager
  
  

You’ll Benefit From

• On-the-job training from senior staff
• Workshops across wider IT teams
• Corporate in-house training courses
• Formal external training opportunities
• Company pension scheme
• Free onsite gym
• Holiday buy-back scheme
• Subsidised restaurant
• Opportunities for remote working
• Private healthcare
• A leading training and mentoring programme
• And many other benefits designed to support your personal and professional growth
  
  

This is a fantastic opportunity to join a fast-paced, high-performance environment and make a real impact within a world-class Formula One team.

Applicants must be able to work in the UK.