Information Technology Support Engineer

Behind every race-winning team is a world-class support network. Our business functions drive efficiency, innovation, and performance, ensuring success on and off the track. If you’re motivated, skilled, and ready to be part of something extraordinary, we want to hear from you!

Overview

:
We are seeking a skilled and motivated 2nd Line IT Support Engineer with strong technical troubleshooting skills and end-user support experience. This role focuses on providing day-to-day operational support for Simulator, Dyno, Rig, and associated IT systems, acting as an escalation point from 1st Line and working closely with 3rd Line Infrastructure Engineer

s.
The ideal candidate will be hands-on, proactive, and comfortable working in a high-performance, time-critical environment, with a strong interest in progressing toward a future 3rd Line Infrastructure or Specialist role. Prior experience supporting complex technical environments, such as engineering, manufacturing, or motorsport systems, is highly desirab

le.
The role is predominantly factory-based, with occasional involvement in trackside event support and remote site support (e.g. wind tunnel faciliti

es).
This position requires you to have Knowledge, Skills and Experience with the following technolo

gies:
Key Responsibil

ities:Dyno, Simulator & Car Systems su

• pport:Provide day-to-day support and troubleshooting for the Simulator, Dyno and Rig enviro
• nmentsTroubleshoot hardware, software, OS, network, and application-related issues impacting engineering sy
• stems.Support the deployment and maintenance of IT solutions used within telemetry and car systems toolc
• hains.Assist with monitoring, alerting, and improving visibility of Dyno, Simulator, and Rig environ
• ments.Standardise and Maintain the IT Infrastructure supporting Telemetry toolchain enviro

nments
Infrastructure S

• upport:Provide day-to-day support and troubleshooting for IT infrastructure systems, including servers, networking hardware and virtualised enviro
• nments,Monitor and maintain system performance, uptime, and security for all critical infrastr
• ucture.Diagnose and resolve complex hardware, software, and network issues, ensuring minimal do
• wntime.Monitor and maintain the backup platforms and conduct regular system updates to ensure reliability and se

curity.Project Support & Continuous Impr

• ovementParticipate in IT infrastructure projects, including system upgrades, migrations, and the integration of new techno
• logies.Design, plan, and implement infrastructure solutions that meet organisational needs for scalability, performance, and se
• curity.Collaborate with project managers and cross-functional teams to deliver IT projects on time and within
• budget.Manage project timelines, resource allocation, and deliverables, ensuring a smooth execution of new technology implement
• ations.Provide expertise in infrastructure planning and design, ensuring best practices are fo

llowed.
Security & Com

• pliance:Ensure compliance with industry standards and best practices for infrastructure security and data pro
• tection.Regularly audit systems to ensure they meet security policies and regulatory requi
• rements.Participate in vulnerability assessments and the implementation of security patches and

updates.
Collaboration & Commu

• nication:Work closely with other IT teams (networking, security, applications, etc.) to ensure cohesive and efficient infrastructure s
• olutions.Provide technical support and mentoring to junior engineers and other team
• members.Communicate technical issues, project updates, and recommendations to both technical and non-technical stak

eholders.
Required Quali

• fications:Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent practical e
• xperience.Proven experience in the IT sector, supported by direct involvement in end-user support and the coordination of technolog
• y projectsStrong knowledge and hands-on experi
• ence with:Client Administration (Windows and Linux Operatin
• g Systems)Server administration (Windows and Linux Operatin
• g Systems)Virtualisation platforms (VMware, Linux KVM/OVIRT,
• CitrixXen)Structured and Unstructured storage systems (HPE, NetApp,
• IBM, Pure)Microsoft Active Directory an
• d Entra IDBackup and disaster recovery
• solutionsExperience supporting complex and specialist technical en
• vironmentsFamiliarity with monitoring and aler
• ting toolsUnderstanding of IT security principles and operational best

practices
Preferred Qual

• ifications:Experience with
• Citrix DaaSExposure to motorsport, engineering, or simulation e
• nvironmentsExperience with containerisation and orchestr
• ation toolsUnderstanding of LAN and W

AN concepts

• Soft Skills:Strong troubleshooting and analy
• tical skillsCalm and methodical approach in high-pressure
• environmentsExcellent communication and document
• ation skillsProactive mindset with a willingness to learn
• and developAbility to work independently and col
• laborativelyStrong organisational skills and attenti

on to detail
Keen to be part of the team that keeps everything ticking behind the scenes at Red Bull Racing? Join our Support Functions and you won’t just get a great role - you’ll enjoy some seriously good perks t

• oo including
• :
  Bonus schemePriv
• ate healthcareA
• pension sch
• emeOn-site gymFree daily
• food allowance

And many more!
Like the sound of it? Come be part of something exciting. Let’s make amazing things hap

pen - together.
At Red Bull Technology Group, we believe our greatest strength is our people. We celebrate every success – together - and know that trust and collaboration are what drive us forw

ard as one team.
We’re committed to building a workplace where everyone can thrive, no matter their backgr

ound or identity.
Diversity fuels creativity, and inclusion unlocks potential. That’s why we actively foster a culture where you can bring your full self to work, feel you belong, and be part of someth

ing extraordinary.
J

ob Posting End D