Desktop Support Analyst
Location
Silverstone, England, United Kingdom
Department
Information Technology
Job Type
Full-Time
Experience
Associate
Job Description
Application Deadline: 8 August 2025
Department: IT
Location: Silverstone
Aston Martin F1 is seeking a Desktop Support Analyst to deliver exceptional 1st and 2nd line IT support across our high-performance environment. You’ll be a key player in ensuring seamless technology operations for critical departments including Operations, Engineering, HR, Manufacturing, Finance, and the Race Team.
Key Responsibilities
- Provide responsive and effective IT support for desktops, laptops, and mobile devices
- Troubleshoot hardware and software issues to keep our team running at full speed
- Maintain and document incidents using ITSM tools (e.g., JIRA, ServiceNow, IFS Assyst)
- Support planned maintenance and proactively resolve recurring issues
- Collaborate with cross-functional teams to deliver reliable IT services
- Strong knowledge of Microsoft OS and Office Suite
- Hands on experience with IT hardware configuration and remote support tools
- Familiarity with ITSM platforms and service delivery best practices
- Excellent communication and problem solving skills
- Ability to work independently and meet SLAs
- ITIL understanding or certification (preferred)
Investing in your career is paramount. We promote professional and personal development through a provision of learning opportunities and work with you to shape your career and realise your full potential.
As part of our high-performing, collaborative team, you'll enjoy a competitive package, including a discretionary bonus scheme, private healthcare, pension plan, life assurance, TEDSgroup childcare benefits, a cycle-to-work scheme, tech scheme, and car scheme.
You will also have access to our state-of-the-art facilities at the AMR Technology Campus, featuring a new on-site gym with fitness, spin and yoga classes, a bistro café, and restaurant.
Aston Martin Aramco Formula One® Team is committed to making sure our selection methods are fair for all. If you would like to request that reasonable adjustments are made, please share this in your application when asked.