Customer Relationship Management Manager

Company Description

McLaren Faithful is a leading online platform dedicated to providing the latest news, updates, and insights on McLaren Racing and the world of Formula 1. We strive to deliver high-quality content, including news articles, analysis, and features that cater to the diverse interests of McLaren fans worldwide. Our mission is to keep the McLaren community informed, engaged, and entertained. We foster a community of passionate McLaren fans through social media and online discussions. Join us to stay ahead of the curve on all things McLaren and F1!

Role Description

This is a full-time remote role for a Customer Relationship Management (CRM) Manager. The CRM Manager will be responsible for developing and implementing CRM strategies to enhance customer engagement and retention. Key day-to-day tasks include analyzing customer data, segmenting markets, managing projects, and collaborating with sales teams to optimize customer interactions. The role also involves communication with various stakeholders to ensure an exceptional customer experience.

Qualifications

• Strong Analytical Skills and ability to interpret customer data
• Excellent Communication skills to interact with customers and stakeholders
• Experience in Sales and understanding of Market Segmentation
• Project Management skills to drive CRM initiatives
• Ability to work independently and remotely with a self-driven attitude
• Experience in the sports or entertainment industry is a plus
• Bachelor's degree in Business, Marketing, Communications, or related field